FAQs
Whether you’re a guest planning your next city escape or a property owner exploring our management services, this page provides clear answers and helpful guidance to make your experience seamless and worry-free.
Guest FAQs
What time is check-in and check-out?
Check-in is from 3 PM and check-out by 11 AM. Early check-in or late check-out can be arranged upon request, subject to availability.
Is cleaning included during my stay?
Yes, your villa will receive a professional cleaning service before arrival. Additional cleaning or housekeeping services can be arranged on request.
Are there any hidden fees or deposits?
No hidden fees. A security deposit is required, which is fully refundable, and all costs are clearly outlined at the time of booking.
Can I bring my pet?
Some villas are pet-friendly. Please check the specific villa’s policy or contact our team to discuss your requirements.
Do the villas have Wi-Fi and entertainment options?
Yes, all villas are equipped with high-speed Wi-Fi, smart TVs, and entertainment amenities to ensure a comfortable stay.
How can I arrange transportation or airport transfers?
We can organize private transfers, car hires, and chauffeur services to make your arrival and departure seamless.
Are the properties suitable for children?
Many of our properties are family-friendly, with safety features and amenities. Please check the specific villa description or contact us for details.
Owner FAQs
What services are included ?
Our property management handles guest communication, booking management, check-in/check-out, cleaning, maintenance, and pricing optimization.
How do I get started with listing my property?
Simply create an owner account and submit your property details. Our team will review your listing and guide you through the onboarding process, including photography and listing optimization.
How are bookings and guest payments handled?
We manage all bookings and collect guest payments on your behalf. Owners receive payouts according to the agreed schedule, with clear reports on revenue and occupancy.
Do I need to handle cleaning or maintenance?
No. Our team coordinates professional cleaning and maintenance between stays, ensuring your property is always guest-ready.
Can I monitor my property’s performance?
Yes. Owners get access to a dashboard showing bookings, occupancy, revenue, and guest feedback, so you stay informed without handling operations.
What happens if a guest reports an issue during their stay?
Our property management team handles all guest inquiries and issues 24/7, including emergency repairs, so owners don’t need to intervene.
Are there any requirements for my property to be managed?
Properties must meet our safety, quality, and legal standards, including functioning utilities, proper licensing, and compliance with local regulations.
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